Covenant

Agreement on the use of the Internet service for exchange of title deeds
 
1. Parties to the agreement.
 
The Agreement is concluded between the Internet service for exchange of title signs, hereinafter referred to as the Contractor, on the one hand, and the Customer, represented by the person who has used the services of the Contractor, on the other hand.
 
2. List of terms.

2.1. Exchange of Title Marks - an automated product of Internet service, which is provided by the Executor on the basis of these rules.
2.2. Customer - an individual who agrees to the terms and conditions of the Contractor and this agreement to which he/she joins.
2.3. Title Mark - a conventional unit of one or another payment system, which corresponds to the calculations of electronic systems and denotes the scope of rights corresponding to the agreement of the electronic payment system and its Customer.
2.4. Application - information transmitted by the Customer for the use of the Executor's funds in electronic form and testifying that he accepts the terms of use of the service, which are offered by the Executor in this application.
 
3. Terms and conditions of the agreement.
 
These rules are considered to be organized due to the terms and conditions of the public offer, which is formed at the time of the Customer's application and is one of the main components of this agreement. The public offer refers to the information displayed by the Contractor about the conditions of application submission. The main component of the public offer are the actions made at the end of the application submission by the Customer and indicating his exact intentions to make a deal on the terms offered by the Contractor before the completion of this application. Time, date, and parameters of the bid are created automatically by the Executor at the moment of completion of this bid. The offer must be accepted by the Customer within 24 hours from the end of the order formation. The service contract comes into force from the moment of receipt of title units in the full amount specified in the application from the Customer to the Contractor's details. Transactions with title units shall be accounted for in accordance with the rules, regulations and format of electronic settlement systems. The contract is valid during the term, which is established from the moment of submission of the application until termination at the initiative of one of the parties.
 
4. Subject of the agreement.

By using technical methods, the Executor undertakes to exchange title units for a commission fee from the Client, after the person has submitted an application, and does so by selling title units to persons wishing to purchase them at an amount not lower than the amount specified in the application submitted by the Client. The Executor undertakes to transfer the funds to the details specified by the Customer. In case of occurrence of profit during the exchange, it remains on the Executor's account as an additional benefit and premium for commission services.

5. In addition.
 
5.1. If the Executor's account receives an amount that differs from the amount specified in the application, the Executor makes a recalculation that corresponds to the actual receipt of title units. If this amount exceeds the amount specified in the application by more than 10%, the Executor terminates the contract unilaterally and all funds are returned to the Customer's details, taking into account the deducted amount for commission expenses during the transfer.

5.2. If the title units are not sent by the Executor to the specified details of the Client within 24 hours, the Client has the full right to request the termination of the agreement and cancel his application, thus making the return of the title units to his account in full. The application for the termination of the agreement and the return of title units shall be executed by the Contractor if the funds have not yet been transferred to the specified details of the Customer. In the case of cancelation of the agreement, the return of the electronic currency is made within 24 hours from the moment of receipt of the request for termination of the agreement. If delays in the return occurred through no fault of the Executor, the Executor is not responsible for them.
5.3. If the title units are not received from the Client to the Executor's account within the specified period of time, from the moment of the Client's application, the agreement between the parties is terminated by the Executor on the one hand, as the contract does not come into effect. The client may not be notified of this. If title deeds are received at the Executor's account after the specified deadline, such funds shall be transferred back to the Client's account, with all commission costs associated with the transfer deducted from these funds.

5.4. If there is a delay in the transfer of funds to the details specified by the Client due to the fault of the settlement system, the Contractor shall not be liable for any damage resulting from the long receipt of funds. In this case the Customer must agree that all claims will be brought against the settlement system, and the Executor shall render his assistance to the best of his ability within the limits of the law.
5.5. In case of detection of tampering with the communication flows or influencing to impair the Contractor's work, namely its program code, the application shall be suspended and the transferred funds shall be recalculated in accordance with the valid agreement. If the Customer does not agree with the recalculation, he has the full right to terminate the agreement and the title signs will be sent to the details specified by the Customer.
5.6. In case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability within the framework of the present rules of the received title units and does not give any additional guarantees to the Customer and does not bear any additional liability to the Customer. Accordingly, the Client shall not be additionally liable to the Contractor.
5.7. The Customer undertakes to comply with the regulations in accordance with the legislation, as well as not to tamper with communication flows and not to obstruct the normal operation of the Executor's program code.

5.8. The Executor is not liable for damages and consequences in case of erroneous transfer of electronic currency in the event that the Customer indicated incorrect details when submitting the application.

5.9. The Service reserves the right to request a compliance check of the payment data from the customer, in case of suspected fraud. In cases where the client refuses - the funds are not returned and remain frozen until the cardholder confirms the sending.

5.9.1. For returns provided for by the service policy - a commission of 5% of the received client's asset (bank transfers, cryptocurrencies, electronic currencies) is withheld.

6. Terms of exchange operations in the Service.
6.1. It is forbidden to use the Service for fraudulent and illegal operations. By using the Service, the User agrees that any attempt to exchange fraudulent capital will be prosecuted to the full extent of the law.
6.2. The Administration of the Service reserves the right to provide information about such payments to law enforcement agencies, administrations of payment systems, as well as victims of fraudulent actions at the first request, if the fact of fraud is proved.

6.3. The User is obliged to provide identification documents in case of suspicion of laundering dirty (stolen/stolen) money.
6.4. The User undertakes not to disrupt the Service by interfering with its software or hardware parts, as well as by distorting the parameters transmitted to the Service.
6.5. In case of impossibility to complete the payment in automatic mode (lack of communication with the payment system, failure to receive confirmation from the payment system of payment data, lack of funds, erroneous details specified by the User, etc.), the exchange will be completed within 24 working hours or the funds will be returned minus the payment system commission.
6.6. The Administration of the Service has the absolute right to refuse to provide services to any client, without explanation.
6.7. It is forbidden to use any means of hiding the real IP address (proxy, VPN, etc.). Otherwise, all funds will be delayed until the full identification of the sender of funds.

6.8. When creating a request, try not to use the mail "@ukr.net". Due to unknown reasons of work of this mail service - it may not accept letters from many resources, including ours.

6.9. When performing the exchange to PrivatBank card "card for payments" - the exchange office does not cover the client's commission charged by the beneficiary bank. As this commission is written off by the beneficiary bank. In order not to lose money on commissions, use "Universal" card. 

6.10. It is forbidden to deposit and withdraw from any Russian platforms (CommEx, Garantex, Rapira, Garantex, Bitpapa, NetEx24, Tornado Cash, Hydra, etc.).

7. Guarantee period
 
Within 24 hours from the moment of the exchange of title signs, the Executor gives a guarantee for the services rendered.
There are three parties involved in the exchange - Payment system / our service / bank service.
Applications hang-up often occurs due to technical errors on the side of the EPS or banks
In this case, as soon as the problems are eliminated, the application will be processed. 

7.1. If the exchange rate changes by more than 5% - the service can offer the client to make a refund or recalculate the application at the new rate.

7.2. The rate in the application is fixed for 18 minutes, if payment is received after the application is canceled - the rate is recalculated at the current rate at the time of the client's request. 

8. Unforeseen circumstances.

In the event that unforeseen circumstances arise during the processing of the Customer's application that contribute to the Contractor's failure to fulfill the terms and conditions of the contract, the deadlines for the fulfillment of the application shall be postponed for the corresponding period of the duration of the force majeure. The Contractor shall not be liable for overdue obligations.

9. Form of Agreement.
 
This agreement is accepted by both parties, represented by the Contractor and the Client, as a contract of equal legal validity, designated in writing.
 
10. Work with UK and US cards - transfers and payments are not accepted.
 
11. Claims and Disputes.
 
Claims under this agreement are accepted by the Contractor in the form of an e-mail in which the Customer indicates the essence of the claim. This letter is sent to the details of the Executor specified on the site.

12. Waiver of obligations.

The Contractor has the right to refuse to conclude a contract and fulfill an application without giving any reasons. This paragraph applies to any client.

13. NOTICE OF LIABILITY

The offered goods and services are not provided by order of a person or company operating WebMoney Transfer system. We are an independent service provider and make our own decisions on prices and offers. 

14. AML/KYC:

1. By using the Service, the Customer agrees to undergo identity verification. We use the SumSub service to conduct KYC verification. Personal data is processed in accordance with the website’s Personal Data Processing Policy. SumSub is engaged as an identification service provider.

2. The Service may request any personal data in any format and to any extent that the Service deems necessary for full verification.
The Customer consents to the Service conducting necessary investigations directly or through third parties to verify identity or protect the Customer and/or the Service from financial crimes, such as fraud. Such third parties may include KYC services and/or other systems; the Client does not restrict the Platform in its selection thereof. To verify addresses and transactions, the exchange service uses the WamplApp and Crystal IT services for monitoring, accounting, and analytics of digital currencies or cryptoassets. In the event of a discrepancy in risk indicators with other AML verification services, the exchange service relies exclusively on the information obtained as a result of verification by WamplApp and Crystal.

3. By undergoing verification, the Client consents to the Service conducting any investigations regarding the Client that the Service deems necessary. The Service may engage a third party at its discretion to conduct such investigations.

4. By using the Service’s services, the Client agrees to an AML check of all online addresses from transactions conducted on the Website. The Service reserves the right to request that the Customer undergo verification if the Customer’s online wallet address involved in the transaction is associated with the following terms: Illegal Service, Mixing Service, Fraudulent Exchange, Darknet Marketplace, Darknet Service, Ransom, Scam, Stolen Coins, Terrorism Financing, Sanctions, Illicit Actor/Organization, High-Risk Jurisdiction, Gambling, Fraud Shop, Enforcement action, Child Exploitation.
The following thresholds are provided as guidelines for risk assessment: the share of assets in the High Risk zone—up to 5%, in the Medium Risk zone—up to 20%, while the overall risk score must not exceed 50%. This verification data is compiled from international sources that are regularly updated. Each transaction is analyzed individually, and the risk profile may be adjusted based on the specific user’s parameters. Consequently, an address that previously had a zero risk score may receive or send funds to a high-risk counterparty, which will result in a change to its Risk Score. 

5. If additional AML/KYC verification is required, the exchange service may initiate a compliance analysis procedure. Such verification may involve several stages. The first stage involves an automated transaction check using blockchain analytics tools. For this analysis, the exchange service uses specialized services such as WamplApp and Crystal. As part of this procedure, both incoming and outgoing transactions are analyzed, including the source of funds, the history of asset movements, the risk level of the sender’s address, as well as addresses involved in the subsequent transfer of funds. In the second stage, if necessary, KYC verification may be requested, along with additional information confirming the user’s identity and the source of funds. In the third stage, an internal compliance analysis of the received information is conducted, after which a decision is made regarding the further processing of the application. The duration of the AML/KYC check depends on the complexity of the specific case and the completeness of the data provided by the user. In standard situations, the automatic transaction check is performed within a few minutes and, as a rule, takes no more than 10 minutes. In most cases, this is sufficient to make a decision on the application. However, if elevated risk factors are identified—including the presence of high-risk flags based on AML analysis results—the exchange service may initiate an additional review. In such cases, the application review period may be extended to up to 24 hours. In cases where the received funds have been temporarily blocked by a partner exchange or payment provider as part of their internal security and compliance policies, the review period may be extended until the relevant investigation is completed and the restrictions are lifted by that platform. Based on the results of the verification, the exchange service may decide to proceed with the exchange transaction or return the funds to the sender. If a decision is made to return the funds after the verification is completed, the funds are typically returned to the user within 1–3 business days from the date of the decision, except in cases where a delay may be caused by technical characteristics of the cryptocurrency network.

6. Failure to provide the requested data (including KYC verification) may result in funds being frozen indefinitely; under certain circumstances, this may prevent a refund (due to funds being frozen by the payment system or a request from the relevant authorities). The user is responsible for the consequences of failing to provide the data, while the service, for its part, does everything possible to promptly complete the verification and process the refund.

7. For customers who have successfully completed KYC, the refund fee is limited to the network and provider fees (if applicable). If a customer refuses to undergo KYC, the funds will be returned to the sender’s address minus the fees incurred for the refund, as well as a 5% deduction from the received amount, but not exceeding $100 in equivalent (if there are associated expenses, including fees charged by payment providers/counterparties and other actual costs incurred in connection with the processing and refund of funds, these will be deducted from the refund amount). The user must submit an official request for a refund within 90 calendar days. If this does not occur, funds will not be refunded.

8. If the service detects a high AML risk associated with funds received into the payment details provided by the service, resulting in the blocking of the partner payment system, the client’s funds will be frozen until the investigation into the received deposit is fully completed.

- Transactions related to platforms from the list may be blocked based on AML indicators: Changelly, SwapSpace, Coinswitch, ChangeNOW, Exolix, SideShift AI, FixedFloat, Morphtoken, N.Exchange, and SimpleSwap, grinex.io, bitpapa.com, capitalist.net, rapira.net, meer.kg, 1xbet , Aifory.pro, terminal.cash, nobitex.ir, SkyCrypto.net, FlashObmen.com, 60cek.net, hd-change.com, CoinBlinker.com, Metka.cc, AlfaBit.org, Heleket, Garantex, Hydra, Blender.io, Lazarus Group, Genesis Market, ChipMixer, Shinbad, Bitzlato, netex24.net, BTC-e / FinCEN.